Please email us at support@moceansms.com and include your account username and mobile number so we can check.

You can get 5 free SMS credits from us to start your testing. If you need more, you can always request additional trial credits to extend your testing.

There is no limit on the number of recipients you can send to in one go.

160 characters for a normal text message, or 70 characters for a Unicode text message (Arabic, Chinese, etc.).

Mobile phone numbers need to be entered in international formatting with the country code and without spaces, plus signs or leading zeros.

You can type the long message into the system. The system will count the characters and show how many SMS credits will be deducted.

Yes. The SMSC will resend the SMS within 36 hours.

Yes. We are an international SMS provider. You can send SMS both locally and internationally based on our price list.

Yes. We charge for every SMS submitted or sent to operators. SMS credits will be deducted regardless of whether the message succeeds or fails.

Yes, you can check the delivery status in Campaign Report.

Yes, you can export the broadcast report to Excel, CSV or PDF, or print the report.

Yes, you can schedule a message to be sent at a pre-determined time and date to your chosen recipients.

After payment, forward the payment proof to billing@moceansms.com and mention your account username. We will credit your account on the same day.

You may check PayPal's supporting countries list. If your country is not in the list, please contact sales@moceansms.com for other payment methods.

No. There are no set-up charges or monthly fees with us. You buy credits, use them, and top them up when you need to. It really is that simple.

For Malaysian customers, we accept payment via Internet banking, cash or cheque deposit. For international customers, we accept payment via PayPal, credit card or bank transfer. Kindly contact us at sales@moceansms.com for more info.

Yes, technical support is available through email, WhatsApp, phone call or Microsoft Teams. We have technical staff available 24 hours a day. You can raise a support ticket to notify our tech support team of a problem.

No, SMS messages with non-registered Sender IDs will be blocked and will no longer be delivered to Singapore mobile users after the six-month transition period (i.e. by end July 2023). SMS messages with non-registered Sender IDs sent to Singapore mobile subscribers will be blocked after the six-month transitionary period.

On 31 January 2023, the Infocomm Media Development Authority ("IMDA") implemented the Full SMS Sender ID Registry Regime ("Full SSIR Regime"). The SSIR was set up to enable organisations to protect their customers from receiving fraudulent SMS messages that spoof organisations' SMS Sender IDs.

Under the Full SSIR Regime, organisations that wish to send SMS messages with alphanumeric Sender IDs to Singapore mobile subscribers must first register their Sender IDs with the SSIR. All non-registered Sender IDs will be marked as "Likely-SCAM" for a transitionary period of six months. Thereafter, SMS messages with non-registered Sender IDs will be blocked and not delivered to mobile subscribers in Singapore.

If your company is currently sending SMS messages with alphanumeric Sender IDs to Singapore mobile subscribers, you may wish to register your Sender ID(s) early in order to avoid any disruption to your SMS communications with your customers.

Organisations will need to have a Singapore unique entity number ("UEN") to register for a Sender ID. Foreign-based businesses can obtain a Singapore UEN by registering with the Accounting and Corporate Regulatory Authority ("ACRA"). Please contact the Singapore Network Information Centre ("SGNIC") at https://www.sgnic.sg/faq/sms-sender-id-registry for more information on the registration process.

During the trial period, this particular test content is automatically replaced with the standard message you received. To send your actual content, brand signature and content registration are mandatory as required by China operators.

We can help you register your brand signature and content so that your messages can be delivered. Please write to us at support@moceansms.com.

During the trial period, this particular test content is automatically replaced with the standard message you received. To send your actual content, brand signature and content registration are mandatory as required by Taiwan operators.

We can help you register your brand signature and content so that your messages can be delivered. Please write to us at support@moceansms.com.

Due to local regulations, SMS delivery to Pakistan requires sender ID registration. Please contact support@moceansms.com for more information and assistance with registering your sender ID.

No. In accordance with regulations issued by the Infocomm Media Development Authority (IMDA) of Singapore, TLS (Transport Layer Security) 1.3 will be mandatory for all connections handling A2P SMS traffic to Singapore, effective 1 April 2026.

As a result, TLS 1.2 and below will no longer be supported for Singapore traffic after this date.

To comply with this regulatory requirement and to avoid any potential service disruption, all customers sending SMS traffic to Singapore must ensure their systems support TLS 1.3 before the effective date.

Required Customer Action: Customers are strongly encouraged to begin migrating to TLS 1.3 for their connections with MOCEAN as soon as possible.

Compliance Deadline: All upgrades must be completed before 1 April 2026, as connections using TLS 1.2 and below will be rejected for Singapore traffic after this date.

Our team is available to support you throughout this transition and to ensure a smooth implementation. Please contact your account manager or our customer support team should you require further clarification or assistance.